Our check-in hall is being redesigned to create more space and an improved experience for passengers in time for spring 2025.
Works have been taking place throughout the winter months, with a £5.8 million investment seeing zones A and D improved in time for the busy travel season.
New self-service technology is among the changes brought in, with 50 new kiosks being introduced to the check-in hall. This will improve the bag-drop process for passengers.
Digital wayfinding will also be introduced, along with a hall redesign to create an improved, more seamless experience for passengers when checking in.
So where are zones A and D?
Zone A is the space currently used by Ryanair and this area will see 70% more space created, while zone D, the area used by Jet2.com and other carriers, will also see an open collector (a belt passengers can put their bags on once checked in) and new digital wayfinding brought in.
The layout of check-in desks in both areas will be reconfigured to improve the flow of passengers and both areas will get a fresh new look and feel, with the ceiling opened up wider to create a more open environment.
Edinburgh Airport is now part of the VINCI Airports network of more than 70 airports across the world, and it will draw on this experience and expertise to ensure the best solution for passengers.
While works are ongoing temporary wayfinding will be in place, and disruption will be kept to a minimum.
Adam Wilson, Chief Operating Officer at Edinburgh Airport said:
“Raising the standards for our passengers is something we’re always striving to do, and this significant investment in our check-in hall will deliver a major improvement.
“As an airport it’s important that we listen to our passengers and deliver the changes they want to see – and creating more space in check-in is something that we have seen come up when asking for feedback.
“There will be some temporary changes throughout the hall while work is being carried out so we’d like to thank passengers in advance for their patience as we deliver these important improvements.”
VINCI Airports seeks to apply its cutting-edge expertise to unleash the growth potential of the assets entrusted to it, while creating innovative and varied services that enhance the passenger experience.
Different airlines operate different rules.
It's the age-old question, and there are several things to consider.
A quick guide to navigating airport security like a pro.
Key things to remember before you arrive at the airport.
🧳| Hear more about the improvements we're making at check-in. New self-service bag drop kiosks are being introduced as part of the wider £5.8m project to redevelop the hall. Angela from the airport's IT team explains the benefits this technology will bring.
🆕| Hear more about what we're doing to improve our check-in hall. Zones A and D will be redesigned over the winter months creating more space, a more modern look and feel, and a better experience for passengers. Fionna from our operations team explains more.
